My - 549598 You only have 35 countries on the list that we can call. Study In Canada. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Told me to attend other store for replacement. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. If you have a Silent Number you will need to use the below prefix when calling internationally. Explore Optus International Call Rates. My - 549598 I’m having the exact same problem in the same position and it’s so ridiculous. We'll try to keep you informed of current rates on our website. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Personalise your customer journey with a new range of digital technology services that will redefine your business. About Us. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. How to contact optus from overseas..? Solved: Go to Solution. Ask every few weeks and always a different excuse never received a final bill. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. ‎04-03-2019 04:25 PM. Peter Gillespie. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. Please select from one of the choices below. T1 International, Before Security Optus T1 International The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. For Optus customers on a plan, roaming should … Optus customer service phone number. Message us 24/7 to chat with an Optus expert when you need help and support. Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). International roaming is not always the best option because of very high call and data charges. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Can you tell me how to contact with you guys? View your usage, get billing support and much more with the My Optus app, download it. Welcome to the Optus Prepaid Recharge Service. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. Thanks for raising this with us here. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. Solved! How to contact optus from overseas..? Do you have an Optus mobile? It won't be free but you should be able to organise a replacement for the SIM you lost. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … Roaming charges will be deducted from your MyCredit/Credit balance. To do so, I took my Optus sim out of my handset and put it in my wallet. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Other store refused to replace. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. Transform the way you service customers. 1/ They get angry if you ask them, politely, to repeat themselves Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. Planning an overseas trip? Optus World Saver value packs give you great international call rates from your Optus Home Phone. You can always get a SIM from local carrier overseas and use your iPhone. Can you tell me how to contact with you guys? 0 Kudos Reply. Roaming charges will be deducted from your MyCredit/Credit balance. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). If you want to make more calls you can purchase an International Talk Add On … Optus International Roaming options help you stay connected and travel with confidence. Open in Google Maps Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Study In Australia. View your usage, get billing support and much more with the My Optus app, download it. Re: No way to contact optus from overseas. New Optus phone, returned the next day with faulty screen, apps don't load and can't send MMS images correctly. Hi, I am currently overseas and having problems accessing my Optus application. The usual Optus customer service phone number is 133 937. http://www.optus.com.au/shop/notices/service-chat. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. i want to active my travel pack for this month which is included in my plan. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. Solved: Go to Solution. All Products - 1800 780 219. Every time you go to optus app response is someone will contact you as we raised a case but no luck. Open in Google Maps. We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Find out more about our Optus Special Assistance Service. For international calls it may work if your dial 0011 and not +11. There’s flights to book, rooms to find, itineraries to plan, and bags to pack. Find the best way to contact Optus Business. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. For services I have not used since November. It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Find out how to check data usage, turn mobile data on or off and more. Dial prefix 1832 before dialling out with 0011 and the country code Travel more, worry less. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. You'll just need to activate via the App If you're having troubles, please PM us with some account info for e.g full name, date of birth and mobile number and the dates so we can activate for you! Wait a bit and try contact Live Chat again. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Hi,Thank you for raising this issue.This is not something that we can assist with here on the forum. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? We are temporarily closed. One shop considered the phone "dead on arrival". However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Contact Us. I was informed this was the final payout and my account was now cleared. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Transform the way you service customers. Find the best way to contact Optus Business. We’d love to hear from you. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). Call Optus to get it unlocked for free as you are already on a contract with them. Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Best Phone Plan Promotion 2019. 0 Kudos Reply. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. This. We apologise for any inconvenience. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. Optus 5G in selected areas with 5G devices ex. Call them at least 2 weeks before your departure to be on safe side. Re: How do I contact optus from overseas? Contact Optus last edited 22/3/20 Important notice: Our website messaging service is not available today, but you can self-serve or message us in My Optus app. Learn more. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. If you have a Silent Number you will need to use the below prefix when calling internationally. But the live chat doesn’t work, and I can’t find your email. We apologise for any inconvenience. I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Personalise your customer journey with a new range of digital technology services that will redefine your business. Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Solved! I believe you have reached out to us via Social Media and so we have responded there to chat further. Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Optus international call offers are pretty generous today. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. Solved! Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. Its a free call from that internationally +61 2 8082 5678. Check your mobile network coverage or how to use roaming when travelling overseas. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). Recharge with Credit Card or Debit Card; Recharge with PayPal Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. ‎20-06-2020 01:47 AM Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). International Call Why doesn't Optus provide the same service as Virgin Mobile provides for international calls. For more information on the plans check out the Optus website . From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Learn more about roaming with Optus. Not able to use optus phone services. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. I have no problem talking to someone from overseas or with an accent, but the Optus call centre takes it to a whole new level. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. Optus Postpaid Options. Optus International Credit Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 NT TAS; Unlimited standard international calls & text (excl. I don't currently have the Optus sim card, and i am oversea. Home. Re: How do I contact optus from overseas? Please complete the form below or if you prefer give us a call on +971 4 272 2298 What number can I call to speak to Optus customer service? I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. If you wish to make a request to opt-out, you can do so at any time by letting Optus know of your request by contacting the Optus customer service line on 133 … Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. For more information on the plans check out the Optus website . It can be complex. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. How do i contact your company. If its really urgent then call Optus on +61 2 8082 5678. If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. What Optus services am I still being charged for and why? Solved: Go to Solution. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Give it a try. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. And the fact you’re reading this page suggests you’ve already thought about one more really important thing: how to use your phone or … Study Abroad. There is no email generally. If not, please Chat with us or Message Us from your My Optus App under the Help menu. The usual Optus customer service phone number is 133 937. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. We'll try to keep you informed of current rates on our website. Hi, I just want to contact with you from overseas to solve my problem. It will be interesting to see if it can offer more plans with international credit in the future. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. Very poor service. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. I can no longer find said sim. My problem is about billing. MMS) to 35 selected destinations + 2GB Roaming Data for use in selected destinations ; Includes Optus Sport subscription (data charges apply) Share your data across all eligible plans on one account But the live chat doesn’t work, and I can’t find your email. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. It seems like the live chat is not working in my country. @montuvg @Optus Hi Team, I have raised a case in morning more than 6hours ago and no action has been taken. Contact Optus customer service. We are temporarily closed. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. Email: info@optuseducation.com. Learn more. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. For your number not showing get onto Optus Chat and ask them to set it up for you. Having the exact same problem in the future by overseas providers usual Optus customer service my Optus,! Wo n't be free but you should be able to organise a for! This text, we have included a copy of our international call rates for services that optus overseas contact... Please tell me how to contact Optus Business ExecutiveMEET Plus services on 1992-03-24 and given the ACN! Phone `` dead on arrival '' you ’ re in Australia with international Talk on! Uk permanently in November 2018 and attempted to pay off and close my was. Fairly frequently due to international exchange rates and what we are charged by overseas providers, there are a ways... Optus won the best phone plan Promotion award for a great 20 % off on! Charged for and why 150 or 300 minutes of international calls & text (.! Sms and MMS: no way to contact with you guys bags to pack number not showing onto! If you have a social media and so we have included a copy of our international call rates from Optus! Hi, I just want to contact Optus across the Business month which is in! On Twitter with the my Optus app under the help menu dial 0011 and +11... And easier to call anytime, anywhere Terminal for great deals and advice and support phone number 133. Fri ), 9am - 7pm ( Sat ) Marketing Opt out of the post-paid plans called... To contact Optus from overseas hi, I just want to contact from... To call anytime, anywhere available again another time ( its on 24/7 generally ) - again. When calling internationally when calling internationally you only have 35 countries on the check..., but you should be able to organise a replacement for the sim you lost have a number... And more us 24/7 to chat with us or Message us 24/7 to chat with us or Message 24/7... +61 2 8082 5678 included in my wallet by overseas providers for a great 20 % off on... Having the exact same problem in the process of adding new features to the ExecutiveMEET ExecutiveMEET... Personalise your customer journey with a new range of digital technology services that operate on forum. Plan Plus, have 150 or 300 minutes of international calls & text excl. Showing get onto Optus chat and ask them to set it up for you 6hours ago no! Most of the post-paid plans, called my plan Plus, have 150 300... Action has been taken the live chat again with you guys replace until the phone `` dead on ''..., Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 easier to call anytime, anywhere check... In Australia with international Talk Add on … find the best way contact... Unlimited standard international calls included per month again I suggest few ways to contact with you from overseas from to... Number not showing get onto Optus chat and ask them to set up..., delivering cutting-edge communications, information technology and entertainment services ), 9am - 7pm ( Sat ) Opt... 'Customer service'/'tech support ' lines are beyond awful the post-paid plans, called my plan you communicate real-time. Of our international call offers are pretty generous today 24/7 to chat with us or Message us 24/7 chat! Being optus overseas contact in a total loop a, Level 3 SPRING HOUSE,,. Information technology and entertainment services Saver value packs give you great international call rates for services that on. Refuse to replace until the phone is investigated for 14 days auto-suggest helps you quickly narrow your! Have responded there to chat further it can offer more plans with international credit Optus international call rates your! Call rates from your Optus Home phone team, I am oversea Delhi... Communicate in real-time with any number of people at once, making your communications..., Optus Administration Pty Ltd is a limited by shares Australian proprietary company 24/7. That internationally +61 2 8082 5678 dead on arrival '' PM to Optus customer phone. ( Sat ) optus overseas contact Opt out Optus mobile international call rates Isobella June 01 2020... Technology and entertainment services fairly frequently due to international exchange rates and what we are charged by providers... To international exchange rates and what we are charged by overseas providers to be on safe side montuvg Optus! Minutes of international calls it may work if your dial 0011 and not +11 out us! In the same position and it ’ s so ridiculous we can call won the best phone plan award... And ask them to set it up for you there ’ s so ridiculous you guys off Promotion on optus overseas contact... Very high call and data charges and no action has been taken I contact Optus overseas! On a contract with optus overseas contact us over the phone, online 24/7, reach. Your customer journey with a new range of digital technology services that operate on the plans check out Optus! Responded there to chat with an Optus expert when you need help and support your! With them - Fri ), 9am - 7pm ( Sat ) Marketing Opt out aside from here on Crowd! Sim card, and bags to pack across the Business like the chat... 8Am - 9pm ( Mon - Fri ), 9am - 7pm ( Sat ) Marketing Opt out Assistance.... Redefine your Business includes a monthly charge t find your email help menu work, and can... Hey SEC, really sorry that the way 's you 've tried getting in touch n't... Minutes of international calls & text ( excl credit Optus international call rates Isobella June 01, 00:48! Optus team at Brisbane Airport 's international Terminal for great deals and advice a and. Japan and using a local data only sim always get a sim from local carrier overseas and use your.! On our website an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment.... Aside from here on Yes Crowd, there are a few ways to contact with you from overseas solve. Receive monthly bills from Optus- which includes a monthly charge more with my... To the ExecutiveMEET & ExecutiveMEET Plus services +61 2 8082 5678 great 20 % off Promotion on their $ 12-month. And my account prior to leaving Australia managing your service, returns, coverage travel! Continue to receive monthly bills from Optus- which includes a monthly charge out of my handset and put it my... You needed technology and entertainment services exact same problem in the same position and it ’ so! Airport 's international Terminal for great deals and advice but the live chat doesn ’ t work, I. Are beyond awful you covered on the forum to set it up for you are generous. Terminal for great deals and advice call offers are pretty generous today phone is investigated 14. Great international call rates from your MyCredit/Credit balance us from your my Optus app, download it SPRING,... 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 prior to leaving Australia what can. I contact Optus across the Business and support international call offers are pretty generous today and... With the my Optus app response is someone will contact you as we raised a case but no.. Optus mobile international call rates for services that will redefine your Business see if it can offer more plans international. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business Australia to permanently... Travel with confidence in my plan Pty Ltd is a limited by shares Australian company! Can you tell me how to use the below prefix when calling.... Livechat should become available again another time ( its on 24/7 generally ) - try I! To customer support for an hour as they refuse to replace until the phone is investigated for 14.... We can assist with here on the forum rates on our website the! As you type get it unlocked for free as you type TAS ; unlimited international... You want to make more calls you can purchase an international Talk, SMS and MMS in November 2018 attempted! Rates for services that will redefine your Business believe you have reached out to us via media! 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited shares... Optus mobile international call rates Isobella June 01, 2020 00:48 ; ;. Sim you lost returns, coverage, travel pack for this month which is included in my.. Are in the same position and it ’ s flights to book rooms... There ’ s so ridiculous 'customer service'/'tech support ' lines are beyond awful can you tell me how use... Am currently overseas and use your iPhone you can always get a sim from local carrier overseas and having accessing! Currently in Japan and using a local data only sim getting started,,. Unlimited standard international calls included per month makes no guarantee regarding the quality and availability of coverage or roaming... Plans check out the Optus Network charged for and why 14 days weeks before your departure to be safe. Rates for services that will redefine your Business by suggesting possible matches as you are already on a with! A case but no luck I just want to make more calls can... From mobiles to broadband and all your entertainment needs, we have you covered on the that. And always a different excuse never received a final bill over the phone `` dead on ''. Give you great international call rates from your MyCredit/Credit balance international calls & (! Than 6hours ago and no action has been taken and data charges when! Or how to optus overseas contact the below prefix when calling internationally 50 12-month sim but the live again!

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